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In order for the Trustees of the NYSARC Trusts and the NYSARC Trust Services Department, hereinafter collectively referred to as “NYSARC”, to effectively administer our trust accounts, we gather information about our beneficiaries and/or their representatives in order to protect, properly identify and validate their identities. NYSARC recognizes that each beneficiary of the NYSARC Trusts and their authorized representatives, if any, expect(s) privacy and security for the non-public personal information that we collect from and/or about our beneficiaries. This non-public personal information includes any and all data submitted to NYSARC on various forms including NYSARC Community Trust Joinder Agreements, as well as all supporting documentation.
NYSARC fully understands the need to safeguard this sensitive information and we maintain standards and procedures designed to prevent misuse of information. NYSARC collects, retains and uses information about our beneficiaries and/or their representatives only to help us establish, fund and administer a trust account for the benefit of the beneficiary. Any telephone or web-based access to non-public personal information offered by NYSARC incorporates security safeguards to ensure to the best of our ability that only the beneficiary and their authorized representatives, if any, are permitted to view and interact with said information.
To ensure that your non-public personal information remains confidential, we educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and training programs. We take appropriate disciplinary measures to enforce employee privacy practices.
There are situations when we may disclose information to third parties about a beneficiary’s account or transactions, including deposits and disbursement requests, in order to properly and expeditiously administer an account. For example, we may disclose non-public personal information to complete a transaction, such as payment of a bill, which a beneficiary or their authorized representative has requested. We will only disclose non-public personal information to the party/vendor involved in that particular transaction and we will inform the party/vendor that this non-public personal information is submitted for use and retention in connection with business and financial records only and should not be further shared except as required by a government agency.
Please note that once a trust application and any supporting documentation have been submitted to NYSARC, it becomes the property of NYSARC. A beneficiary or an authorized representative may submit a written request to the NYSARC Trust Services Department for a copy of the information contained in their file. A good faith effort to honor all such requests will be made, however NYSARC retains the discretion to grant or deny such requests as necessary.
"NYSARC Trust Services representatives have always been very professional and wonderful people to work with. They are doing great work with helping people in need."
"Yours is the gold standard by which all agencies should be measured."
"The quality of service offered by NYSARC Trust Services is unparalleled."
"With a NYSARC trust we know she will always be cared for."
"You enable seniors to live their remaining lives with dignity. The work you do is appreciated more than you know."
"Your organization is a magnificent group of people dedicated to providing the elderly and disabled with a life of dignity."