Getting Started
Once you establish your pooled trust account, our team will help you learn the basics and get you started using the trust. By depositing funds into the trust, that money becomes the property of the trust and NYSARC manages that money on your behalf to help you pay your monthly expenses and make purchases that will improve your quality of life.
When you wish to use the funds in your account, you submit a request for review. NYSARC will then make payments to third parties, like your landlord to pay your rent or the utility company for your electric bill.
How to Make Deposits
You can deposit money into a trust account one of the following ways:
Review frequently asked questions for more information. Contact customer service for assistance or to request additional copies of these forms.
How to Submit Disbursement Requests
Submit disbursement requests online or download the forms to schedule monthly payments:
Current requirements to submit a disbursement request:
- A completed disbursement request form or automatic payment application
- An authorized individual must sign
- An invoice, bill, or receipt for an expense or service for the Beneficiary
- Attach additional documentation as needed
- Adequate funds “available” in the sub-trust account
Mail Requests to:
NYSARC Trust ServicesPO Box 1531
Latham, NY 12110
Monitor Trust Activity
You can track the activity in a trust account online, submit requests, verify monthly deposits, download monthly bank statements and more. Our knowledgeable customer service team is dedicated to helping you manage your account with ease. If you ever have a question or concern, don’t hesitate to call us!
What Can the Trust Pay For?
Trust funds can be used for a wide range of life enhancing items and services that are for the primary benefit of the trust beneficiary. The benefits you receive can affect what your trust can pay for.*
Some common disbursement requests include:
- A rent or mortgage payment*
- Irrevocable pre-need funeral arrangements
- Property maintenance or taxes*
- Travel, recreation, and entertainment
- Utility bills (gas, electric, water, etc.)
- Other personal needs
- Cable, cell phone, and other bills
For a detailed list of eligible and prohibited requests, please see the applicable Information and
Procedures document for your trust program.
*For a person on Supplemental Security Income (SSI), payment of food and shelter items may reduce benefits.
